Field note / August 4, 2024

OpenACAI Website Update: Find Help First

OpenACAI is rebuilding the public website around a simpler question: what do you need help with today?

If someone is dealing with food, housing pressure, benefits paperwork, a device problem, an online form, or a deadline, the site should not make them read a pitch first. The public pages now point people toward practical next steps: Resources, T.E.C.H., Contact, and the program pages.

What changed

  • Resources is becoming the main starting point for local help around St. Francois, Iron, and Madison Counties.
  • T.E.C.H. is the place for device problems, online forms, accounts, scans, uploads, documents, and small business technology questions.
  • Contact asks for the county, the deadline, and the safest way to reply instead of asking people to explain everything perfectly.
  • Volunteer, Donate, and Collaborate now support the service journey instead of pulling attention away from it.

What we are still improving

The public site will keep getting clearer as OpenACAI checks resource listings, improves printable/shareable pages, and removes older site areas that no longer help visitors. Private community tools may return later, but only when privacy, moderation, and access rules are ready.

Start here

If you need help, start with Resources. If a form, account, phone, computer, document, or upload is the barrier, start with T.E.C.H.. If you are not sure where to begin, contact OpenACAI with a short note about your county, what needs to happen next, and any deadline.